Privacy Policy

a) Personal Information You Provide

When you fill out appointment forms, contact forms, enquiry forms, or interact with our chat/WhatsApp support, we may collect:

• Full name
• Phone number
• Email address
• Address/city
• Department or doctor you wish to consult
• Medical concern/reason for visit (only what you choose to share)
• Any other information you voluntarily provide

b) Health-Related Information

If you become a patient, additional medical information, including medical history, diagnosis and treatment records, may be collected during consultation and treatment.

c) Automatically Collected Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent
• Referring website
• Approximate location based on IP address
• Cookies and similar tracking technologies

d) Information from Advertising Platforms

We use Google Ads, Google Analytics, and Meta (Facebook/Instagram) Ads to promote our services. These platforms may use cookies and similar technologies to:

• Measure advertising performance and conversions
• Show relevant ads to users who have visited our Website
• Analyze how visitors interact with our Website after clicking an advertisement

We use the collected information for the following purposes:

• Respond to appointment requests and enquiries
• Provide healthcare information and services
• Contact you regarding appointments, reports or follow-ups
• Improve our Website, services and patient experience
• Send updates, health camps or promotional offers, only with consent
• Measure and improve the effectiveness of our Google Ads and marketing campaigns
• Comply with legal and regulatory requirements

Our Website uses cookies to enhance user experience and support advertising features, including:

• Google Ads conversion tracking – to measure the effectiveness of our advertising campaigns.
• Google Analytics – to understand website traffic and user behavior.
• Remarketing cookies – to show relevant advertisements to previous visitors on other websites.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Website.

You may also opt out of personalized advertising through the advertising settings provided by Google or applicable digital advertising industry opt-out tools.

We use Google Ads and other third-party vendors to display advertisements for GPSH Shekhawati Hospital across the internet.

Third-party vendors, including Google, may use cookies to serve advertisements based on a user's prior visits to our Website.

Google's use of advertising cookies enables it and its partners to serve ads based on a user's visit to our site and/or other sites on the Internet.

Users may opt out of personalized advertising through Google Ads Settings.

We may share your information only in the following circumstances:

• With our medical and administrative staff for providing healthcare services.
• With diagnostic labs, insurance providers or referral doctors, only with your consent where applicable.
• With service providers who assist in website hosting, analytics and advertising, such as Google and Meta, under appropriate confidentiality obligations.
• When required by law, court order or government authority.
• To protect the rights, property or safety of GPSH Shekhawati Hospital, our patients or the public.

We implement reasonable administrative, technical and physical safeguards to protect your personal and medical information from unauthorized access, disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain personal and medical information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable medical, legal and regulatory requirements.

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for marketing communications at any time.
• Request deletion of your information, subject to legal and medical record-keeping obligations.

To exercise these rights, please contact us using the details provided below.

Our Website is not directed at children under 18 for the purpose of data collection.

Information regarding minors, including pediatric patients, is collected only from and with the consent of a parent or legal guardian.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

We encourage you to review the privacy policies of those websites separately before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact Ganadhipati Purushottam Shekhawati Hospital.